MarvelBet Rules and Regulations
1.1 By using any page on the website or by establishing an account on the website, you agree to:
Rules and terms of the user agreement;
Sports betting rules;
Any advertising terms, bonuses and special offers posted on the website pages.
All rules and terms listed above are referred to as “Terms”. Before accepting the Terms, please read them carefully. If you do not agree with the Terms, please do not open an account and/or do not use the website. Use of the website will signify your acceptance of the Terms.
2.1. The website is owned and operated by the company Welton Holdings Ltd, which is regulated by the legal regulations of the Republic of Cyprus and operates under the Curaçao license.
2.2. The definitions “The Company”, “website”, “the bookmaker” used in the Rules refer to the aforementioned party with which you enter into an agreement.
2.3. The values of “You”, “Your”, “You”, “You”, “Customer”, “User” used in the Rules refer to the party that accepts the Company’s public offer and enters into an agreement with it.
2.4. By registering on the MarvelBet website, you confirm that you are not a resident of the countries: Great Britain, United States of America and related territories, Armenia, Netherlands, Spain, Italy, Canada, Curaçao, France, Denmark, Cyprus, Aruba, Bonaire, St.Maarten, Saint Eustatius and Saba, Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe.
2.4.1. Hereby, the Customer guarantees that upon receipt of the Company’s online service:
- You do not physically reside in the territory of any of the countries specified in clause 2.4 of these terms;
- Complies with the law of the country of the Client’s citizenship and/or the country in which the Client resides at the time of receipt of the Company’s services in relation to the right or prohibition to use services provided on the Company’s website;
- Is acting on its own behalf;
- He/she is not restricted by limited legal capacity;
- Is not diagnosed or classified as a pathological or compulsive gambler.
2.4.2. Furthermore, Armenian customers are prohibited from using the Sport Bets section on the website. If the site administrators find out that the sports bets were placed by Armenian residents, all such bets can be void.
3. CHANGE OF THE RULES.
3.1. The Company reserves the right to change and edit any of the Terms for a variety of reasons, including commercial, legal, and customer service-related reasons.
3.2. Updated terms and their expiration dates are available on the Company’s website. It informs the customer of any changes, additions or changes by posting an updated version of the Terms on the Site. Any changes are considered valid from the moment of publication on the website.
3.3. The customer is responsible for being aware of the current Terms and for automatically checking for possible term updates.
3.4. The company reserves the right, without prior notice, to make any changes to the operation of the Website, including software and services. However, we do our best to notify users of changes through the contact details specified in customer accounts.
3.5. If you do not agree with the changes, you may stop using the site. Your continued use of any element of the Website after the effective date of the most recent version of the Terms will be treated as consent to and acceptance of the revised Terms.
4. LEGAL REQUIREMENTS.
4.1. Under any circumstances, persons under the age of 18 or under the legal age of participation in gambling by a given jurisdiction may not use the website services. The use of the website service by a Customer under the Eligible Age is considered a violation of the Terms. The Company has the right to suspend your account and refuses to use the Service of the Site if the Company suspects that the Service is being used by a Customer who is under the Admissible Age.
4.2. The Company reserves the right to request your documentary proof of age at any time to ensure that Customers under the Permitted Age do not use the Site’s services.
4.3. The Company does not guarantee that all website services will comply with the legal regulations of your jurisdiction. You use the services provided by the website at your discretion, assuming responsibility for deciding whether your use of the website service is lawful under the applicable laws of your jurisdiction.
Internet gambling may be illegal in the jurisdiction in which you are located; In that case, you are not authorized to use your payment card to complete this transaction.
4.4. You acknowledge and agree that your use of the website service complies with all applicable laws and regulations in your jurisdiction. The Company is not responsible for any illegal or unauthorized use of the website by you.
4.5. Responsibility for the payment of all applicable taxes and fees in connection with any winnings resulting from the use of the website rests entirely with you. If winnings are subject to taxation by local tax or legislative authorities, you are responsible for reporting your gains and/or losses to the relevant authorities.
4.6. You are solely responsible for the security of your account’s personal data, including login information (login and password).
4.7. You agree to immediately notify the Company of any unauthorized access to your account and/or any breach of security. You agree to provide evidence of unauthorized access at the Company’s request.
4.8. The Company is not responsible for any damages incurred by you as a result of your login and password usage by others.
5. OPENING ACCOUNT AND FINANCIAL OPERATIONS.
5.1. To use the website services, you must open an account (“your account”) using your email address or mobile number and select a password that will be used to log in to the system. In addition, in order to use the website features to the fullest extent, during the registration process, you must provide personal information to the Company by completing your profile in your personal account, including your name, date of birth, telephone number, city and your residence address.
5.2. The name you use when registering must match your real name. To confirm the information provided, the Company has the right to request a document proving its identity at any time, as well as documents proving the legitimacy of the use of payment data during the performance of the cash transaction. This procedure is called account verification and the customer who has passed it successfully can also be called a “Verified Customer”. The customer can attach a copy of the ID document in the section “Personal account – Profile – Loading documents” at any time (immediately after registration, before or after the withdrawal request). If you do not or cannot provide the information the company requests, it reserves the right to suspend your account until you provide it with this information and/or terminate your account if it is not submitted.
5.3. You confirm that, by registering on the website, you provide accurate and reliable information about yourself and, in the event of changes, you undertake to notify us in a timely manner. In the event of non-compliance with this requirement, the company reserves the right to apply restrictions to your account, up to the time of full account closure and cancellation of all transactions (bonuses), fees and winnings.
5.4. Only one game account on the site can be opened and used per person/device/household/family. In case of violation of this rule, the accounts will be marked as duplicates (and soon after as Duplicate Accounts). The Company has the right to immediately close any Duplicate Accounts and, ACCORDING TO ITS DECISION:
- Invalidate all operations made from a Duplicate Account;
- Make a refund of all bets and deposits made using the Duplicate Account, fewer withdrawals made and the Company’s expenses with financial transactions (commissions);
- Void any refunds, winnings or bonuses you received or collected when using an active Duplicate Account. You agree to return to the company, upon request, any withdrawals that have been made from the Duplicate Account.
5.5. Account verification is performed (by the finance and security departments) on business days (Monday to Friday), with the exception of cases where user account verification is essential to process an active request for withdrawal of funds.
5.7. Your issuing bank may charge an additional fee for transferring and processing funds.
6. ACCOUNT REPRODUCTION AND WITHDRAWAL PROCEDURE.
6.1. The company does not accept third-party funds. You can only deposit funds from the account registered in your name.
6.1.1. If the security check shows that a deposit was made by a third party, the Company reserves the right to void all winnings and block your account until the circumstances are clarified.
6.1.2. If the bank transfer is required to return the money to the rightful owner, all transfer expenses will be covered by the recipient.
6.2. The company reserves the right to use third-party organizations for processing electronic transactions – such as for your payments and payments to you.
6.3. If the company discovers fraudulent transactions on your part, including use of a stolen credit card, refunds, payment cancellations or deposits for the purpose of switching between payment systems, the Company reserves the right to block your account, cancel payments made and recover any earnings. The website reserves the right to notify the relevant authorities of any facts of the scam during payments or other illegal activities.
6.4. The company is not responsible for unauthorized actions with credit cards.
6.5. You agree that your account is non-banking, which means that no guarantees from deposit insurance systems or other forms of bank insurance are applied to it, and no interest is charged to the account.
6.6. You have the right to request a withdrawal from your account, provided that all payments transferred to your account have been verified for the absence of actions prohibited by the above Terms.
6.7. When making payments, the Company has the right to ask the Customer for his identification documents. The company adheres to the international KYC (Know Your Customer) principles, which require the identification of the customer’s identity before allowing the withdrawal operation. The Company reserves the right to ask the Customer to go through additional methods of identification, including but not limited to video identification, a snapshot of the person along with the identity document and other methods.
6.8. In accordance with international anti-money laundering and fraud prevention rules, the payment is carried out in the same way as the replenishment of the game account is carried out. If the withdrawal cannot be carried out by the same method, the Company will propose another method.
6.9. At the time of requesting a payout, your Bonus Balance must have no active bonuses, lottery tickets, free spins, otherwise, when processing a payout request, the Company reserves the right to cancel all active bonuses and winnings on them.
6.10. If, at the time a withdrawal request is made, the sum of all bets placed by the Customer is less than the sum of all their deposits, the site administrators are entitled to withhold up to 20% of the requested amount for withdrawal. If the customer wishes to make a withdrawal using the bank card, we reserve the right to withhold up to 25% of the amount withdrawn.
6.11. If at the time a withdrawal request is made, bets after the most recent deposit are less than the most recent deposit amount, the site administrators are entitled to withhold up to 20% of the amount requested for withdrawal. If the customer wishes to make a withdrawal using the bank card, we reserve the right to withhold up to 25% of the amount withdrawn.
6.12. The company reserves the right to carry out additional verification and analysis of your financial transactions, prior to making payments, for a period not exceeding 24 hours. In exceptional cases, the processing of a payment request may be delayed due to technical work and/or other reasons for a delay in processing transactions on the payment system side.
7. PROHIBITED ACTIONS ON THE WEBSITE.
7.1. Uploading information to the website in an amount that could cause the website to be disrupted, as well as any actions that could affect the performance of the website, such as the use and/or distribution of viruses or similar dangerous programs, are prohibited.
7.2. Misrepresentation, deletion or any other modification of Site data is prohibited.
7.3. You agree not to use hacking techniques and/or otherwise bypass the security of the website. If it will be discovered that you have breached our security system, the company will have to immediately interrupt your access to the website services and block your account; the Company reserves the right to inform the competent authorities of this.
7.4. Using unfair advantage or influence (commonly known as cheating) is not allowed. This includes exploiting a flaw, loophole or error in our software and using automated players (sometimes known as ‘bots’); or the exploitation of an “error”.
7.5. Collusion or any attempt to collude with other players during your stay on the site is not permitted.
7.6. The company will take all reasonable steps to prevent such activities; detect them and the relevant players, and properly deal with relevant players. The website will not be liable for any loss or damage that may be incurred by you or any other player as a result of fraudulent or otherwise illegal activities and any action the company takes in relation to the same will be at our sole discretion.
7.7. The company reserves the right to terminate your access to the Site and freeze your account at any time, without notice, if the system will detect any suspicious activity associated with your account. In such cases, the company will have no obligation to refund or offset any funds remaining in your account balance. MarvelBet reserves the right to inform the relevant authorities of your identity and of any suspected illegal, fraudulent or improper activity, and you agree to fully cooperate with the company in investigating any such activity.
7.8. The Company is not responsible for any losses you may incur as a result of problems with information technology tools caused by attacks, viruses or other technologically harmful materials using the website and/or any links posted on the website.
7.9. The form of aggressive or offensive communication and the use of profanity by the customers, as well as violent actions towards the employees and customers of the site is prohibited. In case of violation by the customer of one or more paragraphs of this rule, the administration has the right to block or delete the account of the same without return.
7.10. When using the website, customers must not use technical and software tools based on automatic decision-making algorithms, as well as programs and scripts that automatically complete forms and automatically submit requests, including so-called “robot programs” or any software to automate bidding. Management has the right to block accounts whose owners have violated this rule, cancel proposals made by these accounts, and also block or confiscate funds available on the balance sheet.
7.11. The presentation of forged documents or documents belonging to other people is prohibited while the site administration is verifying the account or carrying out other verification activities. Such actions will undoubtedly be considered by the Administration of the Site as fraudulent and the administration will have to immediately stop your access to the services of the site and block your account.
7.12. Transferring an account to another user in the form of an exchange, a gift or a purchase is strictly prohibited. The use of an account registered by more than one user at the online casino is also strictly prohibited.
8. TERMS OF AGREEMENT.
8.1. You may terminate your account at any time by sending an email to the support team.
8.2. Before closing your account, the Company reserves the right to collect from you the amount you owe the Company.
8.3. Upon termination of your account, neither party has any further obligations towards the other.
8.4. The Company reserves the right to remove your account, including your name and password, without prior notice, if it discovers that these rules and terms have been violated.
8.5. In the event that your account remains inactive for six months or more, the Company reserves the right to terminate your account or suspend its activities without notice. All funds from the dormant account may also be debited at the discretion of the company.
9. LIMITATION OF LIABILITY.
9.1. You agree that your use of the website service is entirely at your choice, discretion and at your own risk.
9.2. The website is operated in accordance with the rules and terms described on this website. The company makes no further warranties in relation to the Site and excludes our liability to the extent permitted by law.
9.3. The company is not responsible for any damage or loss caused, including, but not limited to, loss of data, income, prestige, reputation and any others that we cannot foresee.
9.4. The company is not responsible for the content of the Internet site, which access can be obtained through the site.
10. BREACH OF TERMS.
10.1. You are obligated to fully compensate the Company for any costs or expenses (including legal costs) as well as any other expenses arising from your breach of these Terms.
10.2. If you violate the Terms, The company reserves the right to:
- Send a notice that you violate the Terms requiring you to stop the violations;
- Suspend your account operation to prevent the website from being used by you;
- Block your account, with or without prior notice;
- Withdraw from your account the number of payouts, bonuses or winnings you received as a result of any breach.
10.3. The Company reserves the right to terminate your account with no possibility of recovery if you have not complied with any of the provisions of the Terms.
10.4. At the first sign of fraudulent account activity or failure to comply with the terms and conditions of this agreement, the company reserves the right to temporarily suspend the account while the security department conducts an investigation. A standard, but not necessarily completed, investigation can last from 7 to 30 business days, excluding weekends and holidays.
11. RIGHTS TO INTELLECTUAL PROPERTY OBJECTS.
11.1. The content of the website is subject to copyright. All downloaded or printed materials featured on the website may be downloaded to a personal computer only and may be printed solely for non-commercial use.
11.2. The use of the website does not authorize the customer to any intellectual property rights belonging to the company or any other third party.
11.3. Any use of the website’s trademark, logo or other creative material is prohibited.
12. CLAIM AND NOTIFICATION SUBMITTED.
12.1. If you need to file a complaint about the operation of the website, please contact the support team.
12.2. If discrepancies are detected in the information displayed on the screen, the data available on the Company’s server will be considered current and final.
12.3. Claims on the results of sporting events, for which bets were placed, are accepted within 30 calendar days from the moment of the end of the event if there are official documents about the result or an event organization website confirming the validity of the accident.
12.4. For all claims related to the transfer of funds from the account, the only evidence is recorded in the Company’s system.
12.5. In situations not described in this agreement, the final decision is taken by the Company’s Management.
12.6. Upon request to the company’s support email address a valid response period can be up to 2 days (48 hours) from the time of receipt of the message. It may take the same amount of time to process any requests that require any changes to the account by the administration.
13. DISCLAIMER OF AGREED OBLIGATIONS.
13.1. If the Company does not guarantee strict compliance with any of the obligations, this does not exempt you from complying with such obligations.
14. LAW AND JURISDICTION.
14.1. These Rules comply with and are interpreted in accordance with the laws of the Republic of Cyprus, and you accept the exclusive right of the courts of jurisdiction of the Republic of Cyprus for any dispute resolution (including remedies and counter-claims that may arise from these Terms).
14.2. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorized to use your payment card to complete this transaction.
14.3. It is the cardholder’s responsibility to be aware of the laws regarding online gambling in their country of domicile.
14.4. The participation of minors in the offers offered on this website is prohibited.
15. DATA PROTECTION POLICY.
15.1. The subjects of personal data are visitors to this website and/or people who use the functionalities of this website (hereinafter referred to as “Users” or “You”). The Company and the User are jointly referred to as Parties, and the Party is mentioned separately.
15.2. This Policy explains how the company uses and protects any personal data it collects about users of this website.
15.3. Personal data on the MarvelBet website:
- Are processed legally, honestly and “transparently” by the company;
- Are collected for specific, explicit and legitimate purposes and are not processed in a way that is incompatible with those purposes (“purpose limitation”);
- Are adequate, appropriate and limited to what is necessary for the purposes for which they are processed (“data minimization”);
- Are accurate and, if necessary, updated; all reasonable steps must be taken to ensure that personal data that were inaccurate, having regard to the purposes for which they were processed, have been erased or corrected without delay (“accuracy”);
- Are stored in a form that allows the identification of users no more than is necessary for the purposes for which the personal data are processed; (“storage limitation”);
- Are processed in a way that provides adequate protection of personal data, including protection against unauthorized or unlawful processing, as well as accidental loss, destruction or damage, using appropriate technical or organizational measures (“integrity and confidentiality”).
15.4. Personal data that is collected and processed by the Company in relation to users: name, surname, patronymic, contact information, valid email address, residence address, relevant payment information, login (username). The company, in order to identify the user, has the right to request a scanned copy of their passport. All data provided by you must be correct and valid. You are solely responsible for the accuracy and completeness of the data you provide.
15.5. The company uses Your personal data for these main purposes:
- To provide You with our services;
- Maintain Your account and records;
- Communicate with You in connection with the provision of our services;
- Provide answers to Your questions and comments;
- Monitor the dynamics and usage levels of our website and the quality of our services and our website;
- Notify You of our special offers and services that may be of interest to You;
- Determine Your experience on our website;
- Transfer the profits to You (if there is an appropriate basis for such action);
- Receive information from You, including when conducting surveys;
- For the resolution of disputes;
- To collect fees (if there is an appropriate basis);
- Eliminate problems and errors on our website;
- Prevent potentially prohibited or illegal activities;
- Ensure compliance with our Terms & Conditions and all of our Policies posted on this website.
15.8. Your personal data may be disclosed (transferred) by the Company to any of our affiliated companies or business partners (regardless of your territorial location) for the purposes described above in this Policy.
15.9. The company and the aforementioned companies may from time to time engage third parties in the processing of your personal data for the purposes indicated above, provided that such processing is governed by contractual provisions in the manner prescribed by law. Your personal data may also be disclosed to the appropriate government, regulatory or executive body if prescribed or permitted by law.
15.10. By subscribing to the website, a customer agrees to receive promotional SMS or email messages.